Shipping and payment terms

Shipping within Austria
Of course, we offer you the same high quality of service as we do with our products.
For only 8.50 euros within Austria, you can get our products quickly and easily.

from € 350.00 plus VAT - free shipping

Shipping rates for parcels abroad
If you cannot find your shipping country in the shipping table, send us an email with your order to
Shipping takes place within Europe by land, for destinations outside of Europe by land / air
Area Postal charges €
Area 1 17,90
Area 2 22,90
Area 3 36,90
Area 4 45,90
Area 5 58,90

Shipping countries area 1 Europe:
Belgium, Germany, France, Italy, Croatia, Luxembourg, Monaco, Netherlands, Slovakia, Slowenia, Czech Republic, Hungary,

Shipping countries area 2 Europe:
Denmark, Malta, Romania, Swiss

Shipping countries area 3 Europe:
Bulgaria, Estonia, Finland, Ireland, Latvia, Liechtenstein, Lithuania, Poland, Portugal, Sweden, Spain,     

Shipping countries area 4 Europe:
Balearic Islands, Greece, Great Britain, Northern Ireland, Cyprus
Shipping countries area 5 rest of Europe:
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Georgia, Gibraltar, Greenland, Island, Kazakhstan, Kosovo, Macedonia, Moldova, Montenegro, Norway, Russian Federation, Serbia, Turkey, Ukraine, North Cyprus

All shipping costs are net plus the applicable VAT and are per package up to max. 31 kg.

As a rule, no customs costs and / or additional customs fees are charged in the destination countries. Should this be the case, we would like to point out that the recipient is generally responsible for it. Unfortunately, it is not possible to include or assume the costs for order processing / shipping.

If you have any questions about your orders or our online shop, our telephone hotline is available from 8 a.m. to 5 p.m. You can reach us at: +43 664 3910575

Delivery service
We will process your order as quickly as possible. The delivery time is 3 to 10 days (up to 10 days in the Christmas season from October 1st to December 24th). The package will be delivered directly to your home. If you are not at home, you can make an appointment with your delivery driver as to when you can be reached.

Right of return
You can return unopened goods to us freight collect within 14 days. Please note the corresponding passage in our terms and conditions.

The return address is
Equipe MedCon GmbH
Kennwort Rücksendung
Salmgasse 14/4
1030 Wien

This does not apply to goods that are sent with a forwarding agency and the respective transport costs per pallet / shipping unit are € 100 plus VAT.

Conditions of payment

Select the appropriate payment method in the shopping cart.

VIA CREDIT CARD (Mastercard, Visa oder Maestro Cards).
ADVANCE PAYMENT, please make the respective payment within 10 days of request. If we receive the payment at a later point in time, there is no guarantee that we will still have the ordered goods in stock. In the event of unavailability, the payment will of course be refunded to you. Otherwise we will deliver the goods to you immediately after receipt of payment.
Please do not send cash or postage stamps.