Right of withdrawal

Right of withdrawal, return of goods and return of goods for commercial customers

Please note that we are wholesalers and do NOT sell to private individuals, therefore the right of withdrawal does not apply, but the following conditions, which are described in more detail in our terms and conditions:
The return of purchased goods is only possible in exceptional cases and only AFTER our PREVIOUS written consent.
We will return goods returned without our consent carriage forward or refuse to accept the consignment.
Returned goods travel at the risk and expense of the sender.
When reimbursing the value of returned goods, we will make the following deductions depending on the usability of the goods: For goods that can be returned without further ado, 10% of the net value, but at least € 25.00.
Goods which are no longer usable or which are outdated will not be reimbursed by us, but - after prior request for collection - will be disposed of at our expense.

End of right of withdrawal, return of goods and return of goods for commercial customers




Cancellation policy for consumers domiciled in Austria or other EU countries, except Germany
 

We grant our private customers (consumers) a withdrawal period of 14 days. Saturdays, Sundays and public holidays count. The period begins to run upon acceptance of the goods. The revocation does not have to contain any reasons and is to be declared in text form; timely dispatch suffices to meet the deadline. The right of revocation does not apply to the delivery of audio or video recordings or software if the seal on the delivered data carriers has been broken by the consumer. When exercising the right of revocation, the consumer is obliged to return the goods if they can be sent by parcel.
 
The declaration of revocation is sent to:
Equipe MedCon GmbH
Salmgasse 14/4
 A- 1030 Vienna
 
e-mail: a.lacek@equipe.international
 
Goods ready for parcel shipment must be returned complete, i.e. including all accessories, operating instructions and original packaging, but at least in suitable transport packaging.
The costs of the return shipment shall be borne by the customer if the price of the returned goods does not exceed EUR 40 or, in the case of a higher price, if the consumer has not yet fully paid for the goods at the time of cancellation. If the goods are returned freight collect, we are entitled to retain a corresponding amount.
With the timely exercise of your right of revocation, the contract concluded between us is dissolved. Any services already received and rendered are to be returned and repaid, any benefits derived are to be surrendered. You may examine the goods to the extent that it would have been possible in a retail shop. We must expressly point out to you that you must pay compensation for lost value if you are unable to return the goods in whole or in part or if the goods have deteriorated as a result of their intended use. If you wish to avoid paying compensation, you should not use the goods as an owner and refrain from doing anything that could impair the value of the goods. Compensation for deterioration is to be paid, for example, if the goods or accessories are damaged, if parts of the goods are missing or are disproportionately contaminated.
 
Cancellation policy for consumers based in Germany
 
Right of withdrawal

You can cancel your contract declaration within 14 days without giving reasons in writing (e.g. letter, e-mail) or - if the goods have been delivered to you before the end of this period - also by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our duty to supply information in accordance with Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB as well as our obligations under § 312g para 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.
 
The revocation is to be addressed to:
Equipe MedCon GmbH
Salmgasse 14/4
A-1030 Vienna